TERMS AND CONDITIONS
EFFECTIVE DATE: WEDNESDAY, FEBRUARY 26, 2025
WELCOME TO SARA PEDRAM, A LUXURY FASHION BRAND SPECIALIZING IN COUTURE AND READY-TO-WEAR COLLECTIONS. BY ACCESSING OR USING OUR WEBSITE, YOU AGREE TO COMPLY WITH THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM USING THE SITE.
1. GENERAL INFORMATION
BRAND NAME: SARA PEDRAM
ADDRESS: BUILDING 2, OFFICE 106, DUBAI DESIGN DISTRICT, ZA’ABEEL 2, DUBAI, UNITED ARAB EMIRATES
WEBSITE: HTTPS://SARAPEDRAM.COM
CONTACT EMAIL: INFO@SARAPEDRAM.COM
CONTACT PHONE: +971 52 555 9473
2. ACCEPTANCE OF TERMS
BY USING THIS WEBSITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS.
3. Orders and Payments
ALL ITEMS ARE MADE TO ORDER, AND PRODUCTION BEGINS AFTER FULL PAYMENT IS RECEIVED.
ORDERS ARE SUBJECT TO ACCEPTANCE AND AVAILABILITY. WE RESERVE THE RIGHT TO REFUSE OR CANCEL AN ORDER AT OUR DISCRETION.
PRICES ARE LISTED IN AED AND MAY CHANGE WITHOUT PRIOR NOTICE.
WE ACCEPT SECURE ONLINE PAYMENTS. IF A PAYMENT IS DECLINED, THE ORDER WILL NOT BE PROCESSED.
4. Couture Appointments
CUSTOMERS CAN BOOK PRIVATE APPOINTMENTS AT OUR DUBAI DESIGN DISTRICT ATELIER THROUGH OUR WEBSITE.
ONCE BOOKED, WE WILL CONTACT YOU TO CONFIRM YOUR APPOINTMENT DETAILS.
FAILURE TO ATTEND A SCHEDULED APPOINTMENT WITHOUT PRIOR NOTICE MAY AFFECT YOUR ABILITY TO BOOK FUTURE CONSULTATIONS.
5. Production, Shipping, and Delivery
ALL PIECES AT SARA PEDRAM ARE MADE TO ORDER, ENSURING THE HIGHEST LEVEL OF CRAFTSMANSHIP AND EXCLUSIVITY.
PRODUCTION TIMES VARY BASED ON THE COMPLEXITY OF THE DESIGN AND ORDER VOLUME. ESTIMATED TIMELINES WILL BE PROVIDED AT CHECKOUT OR UPON CONFIRMATION.
ONCE YOUR ORDER IS COMPLETED, YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING DETAILS.
DELIVERY TIMES VARY BY LOCATION AND SHIPPING METHOD. WHILE WE STRIVE TO MEET ESTIMATED DELIVERY WINDOWS, DELAYS DUE TO CUSTOMS, COURIER SERVICES, OR UNFORESEEN CIRCUMSTANCES ARE BEYOND OUR CONTROL.
FOR URGENT REQUESTS OR SPECIFIC TIMELINES, PLEASE CONTACT US BEFORE PLACING YOUR ORDER, AND WE WILL DO OUR BEST TO ACCOMMODATE YOUR NEEDS.
6. Returns and Exchanges
COUTURE AND CUSTOM-MADE ITEMS ARE FINAL SALE AND NON-REFUNDABLE, AS THEY ARE TAILORED SPECIFICALLY FOR EACH CLIENT.
READY-TO-WEAR ITEMS MAY BE RETURNED OR EXCHANGED WITHIN 14 DAYS OF RECEIPT, PROVIDED THEY ARE UNWORN, IN ORIGINAL CONDITION, AND WITH ALL TAGS INTACT.
CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING FEES UNLESS THE ITEM IS DEFECTIVE.
7. Intellectual Property
ALL CONTENT, IMAGES, LOGOS, AND DESIGNS ON THIS WEBSITE ARE THE EXCLUSIVE PROPERTY OF SARA PEDRAM AND MAY NOT BE COPIED, DISTRIBUTED, OR USED WITHOUT PRIOR WRITTEN CONSENT.
8. Limitation of Liability
WE ARE NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR WEBSITE OR PRODUCTS.
PRODUCT IMAGES ON THE WEBSITE ARE FOR REPRESENTATION PURPOSES ONLY. SLIGHT VARIATIONS IN COLOR, TEXTURE, AND CRAFTSMANSHIP ARE EXPECTED IN HANDMADE PIECES.
9. Privacy Policy
YOUR PERSONAL INFORMATION IS COLLECTED AND STORED SECURELY. WE DO NOT SHARE YOUR DATA WITH THIRD PARTIES WITHOUT YOUR CONSENT.
FOR MORE DETAILS, PLEASE REFER TO OUR PRIVACY POLICY.
10. Changes to Terms
WE RESERVE THE RIGHT TO UPDATE THESE TERMS AND CONDITIONS AT ANY TIME. CHANGES WILL BE EFFECTIVE IMMEDIATELY UPON POSTING ON THE WEBSITE. IT IS THE CUSTOMER’S RESPONSIBILITY TO REVIEW THESE TERMS PERIODICALLY.
11. Governing Law
THESE TERMS AND CONDITIONS ARE GOVERNED BY THE LAWS OF THE UNITED ARAB EMIRATES. ANY DISPUTES SHALL BE RESOLVED IN THE COURTS OF DUBAI.
FOR ANY INQUIRIES, PLEASE CONTACT US AT INFO@SARAPEDRAM.COM OR CALL US AT +971 52 555 9473.